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Terms of Service

Last Updated: 27 November 2025

These Terms of Service ("Terms") govern your access to and use of PanelDesk, a workshop management system operated by Sam Fourie ("we", "us", "our"), based in South Africa.

By creating an account or using PanelDesk, you agree to these Terms.

1. Definitions

  • "Service" refers to the PanelDesk platform, including quotes, job cards, final costing, invoices, and all related features.
  • "Workshop", "you", "your" refers to the business or individual using the Service.
  • "Founding Workshops" refers to the first 20 workshops who join PanelDesk and receive the founding discount.

2. Eligibility

To use PanelDesk, you must:

  • Be 18 years or older
  • Use the platform for a legitimate business purpose
  • Provide accurate account information

We reserve the right to decline access at our discretion.

3. Accounts & Authentication

Authentication is handled by Firebase Authentication.

You are responsible for:

  • Keeping your login details private
  • Any activity performed under your account
  • Notifying us immediately if your account is compromised

We may suspend access if we detect suspicious activity.

4. Billing, Pricing & Subscription Terms

4.1 Billing Currency

All subscription fees are billed in South African Rand (ZAR).

4.2 Subscription Model

PanelDesk operates on a monthly subscription, billed in advance.

The current Starter plan cost is R950 per month. We may adjust pricing with notice.

Price changes do not affect already-active founding discounts.

4.3 Founding Offer

The following applies only to the first 20 workshops:

  • 50% discount for the first 12 months
  • Discount applies only to the Starter plan
  • After 12 months, pricing returns to the standard rate
  • Discounts are applied automatically during billing

Founding workshops must maintain an active subscription for the discount to remain valid.

4.4 Cancellation

You may cancel your subscription at any time.

Cancellation takes effect at the end of your current billing cycle. Future invoices will not be charged.

5. Refund Policy

5.1 First-Time Users

If this is your first time using PanelDesk (on the same account), you are eligible for a full refund within the first 30 days.

To request a refund, email sam@paneldesk.co.za with your workshop name and account email.

5.2 Returning Users

If you have used PanelDesk previously, cancelled, and then returned, the 30-day refund does not apply.

5.3 No Other Refunds

Apart from the first-time 30-day refund, no additional refunds are provided, except where required by law.

6. Use of the Service

You agree to use PanelDesk responsibly and not to:

  • Attempt to reverse engineer or copy the platform
  • Exploit or misuse the system
  • Upload unlawful, offensive, or harmful content
  • Interfere with the system’s functioning

We reserve the right to suspend or terminate accounts for misuse.

7. Data Ownership & Restrictions

7.1 Your Data

All workshop data entered into PanelDesk — including quotes, job cards, invoices, customer details, and any uploaded assets — belongs to your workshop.

PanelDesk acts as a data processor only.

7.2 Data Export

At this stage, PanelDesk does not offer a data export feature. Workshops acknowledge that data cannot currently be exported to external systems.

We may introduce export functionality in the future.

7.3 Data Storage

Your data is stored securely via:

  • MongoDB Atlas (database)
  • AWS S3 (media storage)
  • Vercel (hosting)
  • Firebase Authentication (identity)

We implement industry-standard security practices, but no system is completely risk-free.

8. Payment Processing

Payments are handled by Paystack, a secure PCI-DSS compliant payment processor.

We do not store or process credit card numbers. All payment details are handled directly by Paystack.

9. Liability & Disclaimer

PanelDesk is provided "as is". We are not liable for:

  • Incorrect quotes
  • Missed job details
  • Final costing errors
  • Lost revenue
  • Financial losses
  • Operational mistakes made by workshop staff
  • Losses caused by downtime, bugs, or system issues

Workshops use PanelDesk at their own risk. We will always aim to resolve issues quickly and effectively — but this does not imply legal liability.

10. Uptime

We do not guarantee uninterrupted uptime.

We aim for high availability, but outages, maintenance, internet issues or cloud provider downtime may occur. No compensation is provided for downtime.

11. Termination & Suspension

We may suspend or terminate accounts for:

  • Non-payment
  • Fraudulent activity
  • Abuse of the system
  • Security concerns
  • Violation of these Terms

Workshops may cancel at any time through their account settings or by contacting us.

12. Support

Support is provided via email at:

📩 sam@paneldesk.co.za

Founding workshops may receive access to direct founder communication (including WhatsApp) at our discretion.

No guaranteed response times are offered, but we will make reasonable efforts to respond promptly.

13. Changes to the Service or Terms

We may modify PanelDesk or update these Terms at any time. When changes are made, we will update the "Last Updated" date above.

Continued use of PanelDesk indicates acceptance of any updated Terms.

14. Governing Law

These Terms are governed by the laws of South Africa. Any disputes shall be resolved in South African courts.

15. Contact Information

For questions about these Terms, contact:

📩 sam@paneldesk.co.za